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Work with us

Current Opportunities:

Library & Membership Officer

Do you love books?  Have fantastic customer service skills?  Are you willing to work hard to ensure our members receive the best possible service?  Then we want to hear from you.

Listening Books is an audiobook library service for people whose illness, disability, learning or mental health difficulty impacts on their ability to read the printed word  We are looking for a hard working individual to join our team at a very exciting time of growth. We have over 9000 audiobooks in our postal and online library and serve some 90,000 members across the UK.  We are also in the process of installing a brand new bespoke database and website.

The role:

The successful candidate will be working in our library to deliver a professional, customer-focused service, responding to member requests and enquiries via telephone and e-mail.  They will be required to assist with the day-to-day running of the library, ensuring CDs are delivered to members, processing new member application forms, dealing with enquiries from prospective members, digitising and processing audiobooks as well as undertaking a variety of other admin duties.

We are looking for a dedicated and conscientious individual with fantastic customer service skills, as they will be talking to a range of different clients with varying disabilities.  Typical queries from members tend to include requests for information about the services we offer, advice about the audiobooks we stock in the library and technical questions regarding our download and streaming services. 

We are a member led charity and the successful candidate will understand that their role is pivotal to ensuring the best possible experience for members of Listening Books throughout their membership with us.  Your work and correspondence with the members will ensure the recruitment and retention figures the charity has been seeing will continue to rise, as we endeavour to provide the best audiobook service possible to all people with an illness and disability which prevents them from accessing books.

We are a small team who work closely together and we are seeking an enthusiastic candidate to continue our good work.

Benefits:

Listening Books runs a matched contributions pension scheme up to a maximum of 8% of an employee's (gross) salary. We also offer an interest free travel loan for eligible employees and paid sight tests. You will receive 20 days paid holiday each year plus bank holidays and this will rise as follows on length of service to 21 days after 2 years’ service, 23 days after 3 years, 24 days after 4 years, 25 days after 5 years, 26 days after 6 years and 27 days after 7 years.

How to apply:

Please send your CV and covering letter, detailing your suitability for the position with reference to the job description and person specification below. Due to the high volume of applications we expect to receive, we regret we will be unable to respond to unsuccessful candidates. CVs received without covering letters will not be considered.

Job Description and Person Specification

CVs and covering letters should be addressed to Louise Barling and emailed to lbarling@listening-books.org.uk, or posted to: Listening Books, 12 Lant Street, London, SE1 1QH. Closing date for applications: 11.00am, Tuesday 28th January 2020

Interviews: Tuesday 4th February 2020

Listening Books is committed to equal opportunities for all and operates a diversity policy.

Registered charity number: 264221

 

A member listening

Downloads!

Listening Books members can download thousands of fantastic titles to an iPod or other portable player!

A couple listening

MP3 CDs!

Members can choose from a huge selection of MP3 CDs which we send through the post.

Education

Streaming!

Members can listen to thousands of audiobooks instantly on a huge range of devices and computers, including Macs.


General enquiries:020 7407 9417 / info@listening-books.org.uk
Library enquiries: 020 7234 0522 / library@listening-books.org.uk
Registered charity number: 264221 Patron: Stephen Fry
All images posed by models and are © Listening Books unless otherwise stated.

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