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15th September 2020 - Website Launch

We are delighted to introduce you to our new and improved website at've worked hard to create our new site, we're very proud of it and hope you like it too. Most of you will be able to see the new website straight away, but don't worry if you can't! It may take a few hours longer to update for some users.  

For members, please check your emails as we've sent you some important information as well as details about all the amazing new features.  If you have any questions, please contact our membership team at

Happy Listening!

9th June 2020

We are delighted to say we are now able to safely operate a reduced service for our members who borrow our MP3 CDs, and have begun to send out more books. Our delivery rate will be much slower than usual - please do bear with us as we try and send out as many CDs as we can!

If you have CDs you have been keeping aside you can now send them back to us if it's convenient and safe to do so. If you'd rather not go out to post them at the moment, it's absolutely fine for you to keep them until you are ready to send them back. If you would like some more books, contact us on 020 7407 9417 or at

21st April 2020

Our online services continue to run 24 hrs a day, 7 days a week and although our offices are closed, you can still contact staff via email and telephone as normal. If you are a member who usually accesses our CD service, we are offering you a free upgrade to our download and streaming service for the duration of the lockdown period. If you need any help to use this service, please contact us on 020 7407 9417 or at

If you are unable to use the online service and have not yet spoken with a member of the team, please do get in touch on 020 7407 9417 or at